Phone Banking

Whether you need to check your balance, transfer funds, or speak with a representative during business hours, our phone banking system is designed for security and convenience. For faster support when calling, be sure to have your Member Number and 4-digit Phone Banking PIN ready for a smooth experience. Below, you'll find a guide to our phone system to help you reach the right department quickly.

Menu Options

1. Check Account Balance, Review Transaction History, or Make A Transfer

• Enter Account Number
• Enter 4-digit Phone Banking PIN (If you do not have a Phone Banking PIN set, you will be prompted to set one).

2. Debit & Credit Card Services

• Option 1 - Activate Card
• Option 2 - Change PIN
• Option 3 - Report Lost or Stolen Card
• Option 4 - Other Assistance

3. Loan Services

• Option 1 - Home Loans
• Option 2 - Lending Center

4. resolutions department (Collections)

5. Insurance Services

• Option 1 - Insurance Team Email Address, Fax Number, or Web Address.
  
• Option 2 - Assistance with Forced Placed Insurance, Loan Payoff, Warranty Questions, and Guaranteed Asset Protection (GAP) Claim.
  
• Option 3 - Speak to an agent about current policies or to get a quote for home, auto, life, or health insurance.
  

6. Branch Locations and Hours

• Option 1 – Montgomery
• Option 2 – Prattville
• Option 3 – All Other Locations

7. Personalized support
Press this option to speak with a representative. Having your Member Number and 4-digit Phone Banking PIN available will help us assist you faster.

8. Directory 

Find and connect directly with the right team member by searching for employees using the first few letters of their last name.