Accessing your accounts by phone is simple and available 24/7. Whether you need to check your balance, transfer funds, or speak with a representative, our phone banking system is designed for security and convenience. For faster support when calling, be sure to have your Member Number and 4-digit Telephone Banking PIN ready for a smooth experience. Below, you'll find a guide to our phone system to help you reach the right department quickly.
Menu Options
- Check Account Balance, Review Transaction History, or Make A Transfer
- Enter Account Number
- Enter 4-digit Telephone Banking PIN (If you do not have a Telephone Banking PIN set, you will be prompted to set one the next time you call).
- Debit Credit & Credit Card Services
- Option 1 - Activate Card
- Option 2 - Change PIN
- Option 3 - Report Lost or Stolen Card
- Option 4 - Other Assistance
- Loan Services
- Option 1 - Home Loans
- Option 2 - Lending Center
- Collections
- Insurance Services
- Option 1 - Insurance Team Email Address, Fax Number, or Web Address.
- Option 2 - Assistance with Forced Placed Insurance, Loan Payoff, Warranty Questions, and Guaranteed Asset Protection (GAP) Claim.
- Option 3 - Speak to an agent about current policies or to get a quote for home, auto, life, or health insurance.
- Branch Locations and Hours
- Option 1 – Montgomery
- Option 2 – Prattville
- Option 3 – All Other Locations
- For personalized support, press this option to speak with a representative. Having your Member Number and 4-digit Telephone Banking PIN available will help us assist you faster.
- Directory - Access a list of departments and extensions to connect directly with the right team.
We're here to make banking easier—call us anytime!
334-244-9999
